🔄 Return & Exchange Policy - The Brew Nest

At The Brew Nest, we ensure every product is carefully packed and shipped with love. 💚 Since our teas, coffees, oils, and supplements are consumable health products, we follow strict guidelines for returns and exchanges to protect product quality and customer safety.

✅ 1. Eligibility for Returns & Exchanges

• Returns/exchanges are accepted only if:

  • The item is damaged in transit 📦

  • A wrong product was delivered 🚫

  • The product is defective/faulty ⚠️

• Opened, used, or partially consumed products ❌ cannot be returned (due to hygiene & safety).
  
  

🎥 2. Mandatory Video Proof (Unboxing)

To protect our customers and brand from false claims/fraudulent activities, our management has implemented a transparent process:

• Customers are strongly recommended to record a short unboxing video 📸 while opening the sealed package.

• This video will serve as proof of condition if you ever need to report an issue.

• Without proof (video/photos), it becomes difficult for us to verify claims quickly.

• This practice is for your satisfaction & our smooth claim resolution. 🌿
  
  

⏳ 3. Time Frame for Claims

• All return/exchange requests must be submitted within 3 days of delivery ⏰.

• Claims after this period will not be accepted.
  
  

📝 4. How to Request a Return/Exchange

1. Contact our team via Email/WhatsApp 📩 with:

   • Order Number

   • Photos & Unboxing Video 🎥

   • Brief description of the issue

2. Our support team will verify and confirm the next steps.
   
   

🚫 5. Non-Returnable Items

• Opened or used products (teas, coffees, oils, supplements) 🍵

• Sale/discounted items (if marked as final sale) 🏷️
  
  

💵 6. Refunds

• Refunds are processed after returned item is received & inspected. 🔍

• COD Refunds → via bank transfer/e-wallet within 5–7 working days 🏦

• Online Payments (future) → refunded to original payment method 💳
  
  

🚚 7. Return Shipping

• If the issue is from our side (wrong/damaged item) → we cover shipping ✅

• If the customer changes mind → return/exchange is not accepted ❌
  
  

👉 Note: This policy ensures fairness & transparency for all customers. By recording an unboxing video 🎥, you help us resolve your issues faster and avoid fraud. Thank you for supporting The Brew Nest 🌱